If your order hasn't arrived within the estimated window, contact us at support@brickbros.com with your order number and we'll track it down for you. Brick Bros is not responsible for lost, stolen, or misdelivered packages once a carrier has confirmed delivery. If your package is marked delivered but missing, we recommend checking with neighbors, your building manager, or filing a claim directly with the carrier.
All Brick Bros orders ship from the United States. No overseas wait times, no mystery warehouses. What you order is what ships — fast.
To start a return, contact us at: support@brickbros.com
Please reach out to us before sending anything back. Items returned without prior contact are not eligible for a refund. We strongly recommend using a trackable shipping method for all returns — we are not responsible for lost return shipments.
All returns must be postmarked within 30 days of the purchase date. All returned items must be in new and unused condition, in their original packaging, with all accessories, figures, and weapons included.
Any return shipped to an incorrect address due to failure to contact us first is not our responsibility to refund or reship.
If your order is returned to us as undeliverable, you may choose either a full refund for the product minus original shipping costs, or a reship after collecting additional shipping fees.
The following items cannot be returned or exchanged:
We take quality seriously. If your order arrives damaged or is missing figures, weapons, or accessories, contact us within 7 days of delivery with your order number and a photo of the issue. We'll make it right — no questions asked.
INTERNATIONAL SHIPPING
